Privacy Policy
Kenalore highly values the security and privacy of your personal information. We will strictly abide by relevant laws and regulations, and regulate the collection, use, storage, and protection of your personal information to ensure its security and controllability. This policy details how we process your personal information; please read it carefully.
Personal Information We Collect
To provide you with a better shopping service, we may collect the following personal information:
- Registration Information: Including your name, email address, mobile phone number, account password, etc., used for logging into your account, receiving order notifications, and communicating with customer service.
- Order Information: Including your shipping address, contact number, payment information (such as anonymized payment account information), and purchased product information, used for order processing, logistics, and transaction settlement.
- Browsing and Usage Information: Including the time you visit the website, the products you browse, search history, and user actions. We will collect this information through technologies such as cookies to optimize website functionality and recommend products that may interest you.
- Other Information: Such as information you submit when participating in our activities, feedback information provided through customer service, etc., used to provide you with activity services and improve our products and services.
Purpose of Using Personal Information
Completing Transaction Processes: This includes processing your orders, arranging logistics and delivery, processing payment settlements, and sending order status notifications.
Providing Customer Service: This includes answering your inquiries, handling your complaints and suggestions, and assisting in resolving after-sales issues.
Optimizing User Experience: Based on your browsing and purchase history, we recommend personalized product information and optimize the website interface and functional design.
Ensuring Transaction Security: We verify your identity information, prevent risks such as fraud and theft, and protect your account and asset security.
Conducting Marketing Activities: With your consent, we will send you information such as promotional activities and new product recommendations. You can unsubscribe at any time if you do not wish to receive these messages.
Personal Information Protection Measures
We employ multiple security technologies and management measures to protect your personal information:
- Technical Safeguards: We use encryption technology to encrypt and store your personal information to prevent unauthorized access or tampering; we establish a secure network environment and equip ourselves with firewalls and other security devices to defend against cyberattacks.
- Management Standards: We have established a strict information management system, clearly defining information processing procedures and employee responsibilities. Employees who handle personal information receive security training and confidentiality assessments to prevent information leakage.
- Access Restrictions: We only authorize necessary employees to access your personal information within their work scope, and the entire access process is logged to ensure traceability of information use.
Sharing and Disclosure of Personal Information
We promise not to share or disclose your personal information indiscriminately unless the following conditions are met:
- Obtaining your explicit consent: Providing necessary personal information to third parties to complete related services (such as providing delivery information to logistics service providers for delivery) with your authorization.
- Compliance with laws and regulations: Disclosing relevant information is necessary to respond to legal and regulatory requirements, cooperate with investigations and evidence collection by judicial or administrative authorities, or protect the legitimate rights and interests of Kenalore and others.
- Partner Restrictions: Third-party service providers (such as payment institutions and logistics providers) that cooperate with us can only use your personal information within the scope of the services they provide to us, and must comply with strict confidentiality obligations.
Your Rights
You have the following rights regarding your personal information:
- Right to Inquire and Modify: You can log in to your account to inquire about your personal information and modify or update it at any time (such as delivery address, contact information, etc.).
- Right to Deletion: If you believe that the personal information we have collected is incorrect or does not need to be retained, you can contact customer service to request deletion.
- Right to Reject Marketing: If you do not wish to receive our marketing messages, you can unsubscribe via the "Unsubscribe" link at the bottom of the email or by contacting customer service.
- Right to Account Cancellation: You can contact customer service to cancel your account. After account cancellation, we will cease using your personal information and delete the relevant information within a reasonable period (except where required by laws and regulations).
Policy Updates
This Privacy Policy may be revised in accordance with updates to laws and regulations or business adjustments. The revised policy will be prominently displayed on the website and will take effect immediately upon publication. Your continued use of our services after the policy update indicates your acceptance of the revised Privacy Policy.